What information we collect when you enquire or order
When you contact PETG through the enquiry form, request a quotation, or place an order for sheets or filament, we may collect the information needed to respond and complete the transaction. This includes your name, company details, delivery address, collection branch preference, contact details, order requirements, and any notes you share about sizing, cutting, or courier packing.
We may also collect information related to your account history, invoice records, payment confirmation, and communication preferences. If you ask for material advice or a custom cut job, we keep the details needed to prepare and fulfil that request accurately.
- Identity and contact details
- Delivery or collection information
- Order specifications and job notes
- Billing and payment records
How we use your personal information
We use personal information to process enquiries, prepare quotations, cut sheet material to size, arrange courier packing, and manage collection or delivery instructions. It also helps us label jobs correctly, confirm measurements, and keep you informed about order progress.
We may use your information to manage customer support, resolve queries, maintain records, and meet legal, accounting, and tax obligations. Where needed, we also use it to improve our internal handling of orders and reduce errors on repeat work.
- To provide the goods and services you request
- To communicate about your order or quotation
- To meet legal and compliance duties
- To keep accurate business and tax records
When we may share information with others
PETG only shares personal information where it is reasonably necessary for the business to operate. This may include couriers, payment service providers, accountants, IT support partners, and other service providers who help us complete orders or maintain our systems.
These parties are expected to protect your information and use it only for the purpose of the service they provide. We do not sell personal information. If the law requires disclosure, or if a competent authority lawfully requests it, we may provide the information required.
- Courier and delivery partners for nationwide shipments
- Payment and invoicing service providers
- Professional advisers and compliance support
- Authorities where required by law
Storage, security, and retention of records
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or alteration. Access is limited to staff who need the information to do their work, including operations, sales, logistics, and customer support.
Records are retained only for as long as needed for the purpose for which they were collected, or as required by law. This may include keeping invoices, delivery records, and job notes for tax, accounting, and dispute handling purposes. Once the information is no longer needed, it is securely deleted or destroyed where appropriate.
- Restricted access to records
- Secure handling of customer files
- Retention for legal and business purposes
- Secure disposal when records are no longer needed
Your rights under POPIA
You have rights in relation to your personal information, including the right to ask what we hold, request corrections, object to certain processing, and request deletion where the law allows it. You may also withdraw consent where processing is based on consent, subject to legal or contractual requirements.
If you believe your information is incorrect or incomplete, please let us know through the enquiry form on our contact page so we can review and correct it. In some cases, we may need to keep certain records for legal reasons, even if you ask that they be removed.
- Request access to your information
- Ask for correction of inaccurate details
- Object to certain processing
- Raise a complaint if you believe your rights have been affected
Cookies, website use, and policy updates
When you use our website, some technical information may be collected automatically to help the site function properly and to understand how visitors use it. This may include basic device, browser, and usage data. We use this information to maintain site performance and improve how customers submit enquiries.
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or internal processes. The latest version will apply from the date it is published. If a change affects how we use personal information in a material way, we will take reasonable steps to bring it to your attention.
Operator: Astros Marketing (Pty) Ltd.